Customer Service
Our mission Bi Optic was founded on the principle of offering excellent customer service and reliable equipment to our customers. We offer excelent on site maintence of equipment as well as repairs to almost all major brands. Each of our service technisions have more than 20 years of experiance working on many differant brands and models of microscopes. We have been offering our customers an alternative to the "as is, where is" conditions of many used equipment providers, since 1985.
You can't find the right solution if you don't understand the problem. Our staff Bi Optic's service manager Jeff Boyer has been factory trained in microscope repair and field service. He has been repairing microscope for over 20 years. With our emphasis on customer service, Jeff is a great fit as a reliable and detail oriented person.
Paul Means is the owner and head salesman for Bi Optic. He started out as a mechanical design engineer for a company building non-contact measuring equipment. Continued education within the company lead to becoming head of the service department and part time machinest. He was involved with the programing the BNC's and CNC machines. He took many projects from concept to compleeted units shipped to the customer. To further his education he took courses in optical design and engineering, including a course from the University of Wisconsin-Madison. He is also an avid collector of antique microscopes and enjoys working with all types of optical equipment. Privacy Policy
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